Returns & Refunds

How do you return a product?

We want you to be fully satisfied with your purchase. All items may be returned within 30 days of delivery.
To return an item, please contact our Customer Service team on the “Contact Us” page & reason for the return. Please note that we do not cover return shipping costs at this time.
Can you exchange an item?
Unfortunately, we currently do not offer item exchanges. We may be able to help replace an order if it does not meet your satisfaction. Please contact our Customer Service team through the “Contact Us” page.

How do you cancel your order?

If you need to cancel any items, please visit the Order History section. You have up to 8 hours from the time of purchase to cancel any items you no longer wish to receive for any items that haven’t been shipped or processed. If your order has already been processed, you’ll be covered under our standard return policy.

Where’s my refund?

You can check the status of your refund by visiting your Order History and checking the specific order. If you are still having trouble finding your processed refund in your account, we recommend contacting your bank or payment provider for more information.

Can you issue my refund to a different card if my card is canceled, lost, expired, or stolen?

We can only refund your money to your original payment method and we are unable to issue refunds to a different card, different account, or different payment method. We recommend that you contact your card issuer for help with receiving a refund if your card was replaced.

I cancelled my order. How will I receive my refund?

Depending on your payment type, your refund will be automatically applied back to your account. Please allow 5-10 business days for the refund to appear in your account.

How long Does shipping take?

Shipping is typically 2-4 weeks. To continue selling products at a great price, FREE worldwide shipping and tax free items…. processing, Handling and shipping may take a bit longer than usual but you are guaranteed to receive your order. Our goal here at Pink Beach is to have great products at great prices.